Evidence is mounting that there are significant and sustained problems for customers of Worcester contractor Mutual Builders Inc. and the firm’s owner/broker Jay Pelletz well beyond the Sun’s initial Nov. 15 report based on the yearlong delay experienced by a Charlton couple.
Three more men have come forward with stories of delayed or incomplete work and money owed. The Better Business Bureau is investigating two new complaints. And the state Attorney General’s office is actively involved in at least one case.
On the Mutual Builders website, Pelletz is listed as a member of the local chapter of the Better Business Bureau. However, Mutual Builders is not accredited by the BBB.
“He [Pelletz] is not an accredited business. I would think that the impression he’s trying to make to customers is that he is saying he is an accredited business, but he’s not,” said Joanna Toomey, BBB Operations Manager for Central & Western Massachusetts and Northeastern Connecticut.
In the last 36 months, there have been four complaints filed against Mutual Builders with the BBB. Two complaints that are pending were filed in November, and can be seen here.
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